Terms of service

Welcome to Serena. By visiting our website or purchasing from our store, you agree to the following terms and conditions.

Products

Serena offers handmade jewelry made with natural pearls and selected materials. Because many of our pieces are handmade and use natural baroque pearls, each item may have slight variations in shape, size, color, texture, and finish.

These natural differences are part of the uniqueness of handmade pearl jewelry and are not considered defects.

Orders

By placing an order, you agree that all information provided is accurate and complete. We reserve the right to cancel or refuse any order if we suspect fraud, incorrect information, or inventory issues.

Pricing

All prices are listed in the currency shown on our website. Prices may change at any time without notice.

Payment

Payment must be completed at checkout before an order is processed. We use secure third-party payment providers to process payments.

Shipping

Shipping times are estimates and may vary due to customs, holidays, weather, carrier delays, or other circumstances beyond our control.

Returns and Refunds

Please refer to our Refund Policy for details about returns, refunds, and damaged items.

Intellectual Property

All website content, including images, text, designs, branding, and product descriptions, belongs to Serena unless otherwise stated. You may not copy, reproduce, or use our content without permission.

Limitation of Liability

Serena is not responsible for indirect, incidental, or unexpected damages related to the use of our website or products.

Contact

If you have any questions about these Terms of Service, please contact us at:

Email: alice73454@gmail.com