Shipping policy

Thank you for shopping with Serena. Each piece is carefully prepared and packed before shipping.

Processing Time

Orders are usually processed within 3–7 business days.

Because our jewelry is handmade, some items may require additional preparation time. If there is a delay, we will contact you by email.

Shipping Time

Estimated delivery times may vary depending on your location, shipping method, customs processing, and local postal service.

International Shipping

We may offer international shipping to selected countries and regions. Please note that international orders may be subject to customs duties, taxes, import fees, or other charges. These fees are the responsibility of the customer.

Shipping Address

Please make sure your shipping address is correct before placing an order. We are not responsible for lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

Once an order has been shipped, delivery time is handled by the shipping carrier. If your package is delayed or lost, please contact us and we will do our best to assist you.

Order Tracking

If tracking is available, you will receive a tracking number by email after your order has been shipped.

Contact

For shipping questions, please contact us at:

Email: alice73454@gmail.com